Seamless supply chain integration delivers retail success | HCLTech

Seamless supply chain integration delivers retail success

HCLTech transformed supply chain visibility for a leading furniture retailer and improved service levels to 95%
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5 min read
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Our client is a prominent Netherlands-headquartered furniture retailer with a global presence, boasting over 400 stores across 64 countries. As a market leader in the retail segment, they specialize in ready-to-assemble furniture, kitchen appliances, home decoration, accessories and various other home services.

The Challenge

Navigating supply chain hurdles

Our client faced several challenges in their supply chain operations, including:

  • Limited visibility: Lack of real-time visibility into transactional supply chain data hindered decision-making and responsiveness to market dynamics
  • Insight generation: The existing systems lacked the capability to generate detailed insights into demand, supply and other critical aspects of
Challenge

The Objective

Achieving unified decision-making

The primary objective was to consolidate disparate views within the supply chain to establish a single version of truth, enabling seamless coordination and decision-making across various business processes.

The Objective

The Solution

A comprehensive approach for driving supply chain visibility

To address the challenges, HCLTech implemented a comprehensive solution tailored to our client's needs:

  • Blue Yonder Luminate Control Tower (LCT): Implementation of the LCT platform provided enhanced visibility into supply chain operations, enabling real-time monitoring and decision-making
  • Microsoft Power BI dashboards: HCLTech built powerful Power BI dashboards to analyze and visualize supply chain data, empowering internal stakeholders with actionable insights
  • Engagement and analysis: Over a span of 24+ months, HCLTech analyzed over 100 requirements and built 10+ dashboards to cater to our client's specific business needs
Solution

The Impact

Tangible business benefits of supply chain solution implementation

The implementation of the solution led to several tangible business benefits:

  • Enhanced visibility and collaboration within the supply network resulted in improved inventory management practices
  • The solution facilitated increased collaboration between internal teams and external partners, leading to smoother operations and better responsiveness to market demands
  • The system provided response orchestration capabilities, enabling them to effectively navigate disruptions and maintain service levels
  • Stakeholders gained access to enhanced analytics and diagnostic capabilities, empowering them to make informed decisions and drive continuous improvement
  • Overall service levels improved significantly, rising from 70% to 95% because of improved visibility and coordination
  • Forecast accuracy improved by 5-7%, leading to a reduction in global inventory costs of 8-12%
Impact